Question 1

What is an AI voice agent?

Accepted Answer

An AI voice agent is a digital representative that answers and makes phone calls on your behalf — in natural language, in real time. It's not an old-school IVR system ("Press 1 for service") — it holds a real conversation, understands the customer, responds flexibly, and performs actions during the call itself. 24/7, with zero wait times, no human agent needed.

Question 2

What can the voice agent actually do?

Accepted Answer

The agent can answer incoming calls, make outbound calls, schedule appointments and book calendars, send SMS or email during the call, qualify and warm leads, provide information on services and pricing, detect the customer's mood and respond accordingly, transfer to a human agent when needed — and automatically transcribe and summarize every call.

Question 3

Does the voice agent speak Hebrew?

Accepted Answer

Yes. The agent speaks fluent, natural Hebrew — not robotic, not annoying. It understands everyday expressions, Hebrew-English code-switching, and responds in a way that feels human. Your customers won't need to speak in any "special language" to be understood.

Question 4

Does the agent only answer incoming calls?

Accepted Answer

No. The agent can also make automated outbound calls — following up on leads that didn't close, appointment reminders, arrival confirmations, satisfaction surveys, and more. Outbound calls that used to require a dedicated rep — the agent handles them on its own.

Question 5

What happens during the call itself?

Accepted Answer

The agent doesn't just talk — it acts. During the call it can send the customer an SMS with a link, create a calendar event, update your CRM, send a quote by email, and route the call to a human agent — all automatically, without you lifting a finger.

Question 6

Will my customer know they're talking to AI?

Accepted Answer

That depends on your preferences. You can introduce the agent as a "digital representative" with full transparency, or give it a name and personality that sounds human. Either way, the agent can transfer the call to a human rep at any moment — if the customer asks or if it's needed.

Question 7

What's the difference between an AI voice agent and a regular IVR?

Accepted Answer

An IVR offers rigid, frustrating menus ("Press 1, Press 2"). An AI voice agent holds a free-form conversation — understands complex questions, remembers what was said earlier, and responds flexibly. It doesn't just route — it solves problems, books appointments, and sells.

Question 8

What types of businesses benefit from an AI voice agent?

Accepted Answer

Any business that receives or makes phone calls — auto shops, clinics, real estate agencies, beauty salons, law firms, insurance agencies, restaurants, online stores, and more. If you have a business phone — the agent can work on it.

Question 9

Does the agent integrate with my existing systems?

Accepted Answer

Yes. The agent connects to the tools you already use — Google Calendar, CRM like HubSpot, Zoho or Airtable, Slack, queue management systems, and more. Every appointment booked during a call appears directly in your calendar, every lead goes into your CRM — no manual work.

Question 10

Can I listen to calls after the fact?

Accepted Answer

Yes. Every call is recorded and automatically transcribed — you can listen back, read the full transcript, and get a short summary of what was said. In addition, the agent tags each call by outcome — interested lead, not relevant, needs follow-up, requested a callback — so you always know the next step.

Question 11

Can the agent detect if a customer is angry or happy?

Accepted Answer

Yes. The agent analyzes sentiment in real time — detecting if the customer is frustrated, interested, hesitant, or satisfied. Based on that, it can change tone, offer a faster solution, or transfer to a human agent before the customer hangs up.

Question 12

What happens if the customer wants to speak to a real person?

Accepted Answer

The agent detects the request and transfers the call to a human rep seamlessly — without losing the customer and without them feeling bounced between systems. You can configure when and to whom to transfer — by business hours, call topic, or customer request.

Question 13

How many calls can the agent handle simultaneously?

Accepted Answer

The agent isn't limited to one call at a time — it can handle multiple calls simultaneously, with no queues and no hold times. Every customer gets an immediate response — even during peak hours, weekends, and holidays.

Question 14

What happens if the customer speaks unclearly?

Accepted Answer

The agent is trained to understand spoken Hebrew — including slang, abbreviations, and English loanwords. If it doesn't understand, it asks a natural clarifying question. In extreme cases — it transfers to a human agent.

Question 15

How long does it take to set up a voice agent?

Accepted Answer

3 to 7 business days. The process includes defining the agent's personality, call scripts, connecting to your existing phone number and relevant systems — no need to switch your PBX or purchase new equipment.

Question 16

How much does a voice agent cost for a business?

Accepted Answer

The cost consists of two parts. One-time build — depends on the level of customization and call script complexity. And monthly usage fees — pay-per-minute based on actual call volume. Unlike a human service rep costing thousands of shekels per month, the voice agent works 24/7 at a predictable, controlled cost. Contact us for a tailored quote.

Question 17

Can I hear a sample call before deciding?

Accepted Answer

Absolutely. We offer a live demo of the voice agent — a real phone call so you can experience exactly what your customers will. Click here to hear Noa.

A Voice Agent That Answers
For You 24/7

Common Use Cases

24/7 Phone Answering

Appointment Scheduling

Satisfaction Surveys

FAQ Answering

Phone Lead Qualification

Human Handoff

How Does It Work?

Define Scenarios

Train the Agent

Connect to Phone/Web

Monitor & Improve

Available Channels

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Instant 24/7 Response

Save on Staffing

Natural Language

Frequently Asked Questions — AI Voice Agent

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