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AI Customer Service Chatbot
An intelligent bot that handles FAQs, schedules appointments, and seamlessly escalates to human agents.
Timeline
3 weeks
Industry
Retail
Technologies
OpenAI GPT, WhatsApp API, Node.js
The Challenge
The support team was overwhelmed with repetitive questions and couldn't focus on complex issues. Customers faced long wait times and service quality dropped.
The Solution
We built a chatbot that automatically resolves 80% of inquiries and routes the rest to human agents with full context. The bot learns from previous interactions and improves over time.
What We Built
Natural language understanding
Automated appointment scheduling
Seamless human handoff
Continuous learning & improvement
WhatsApp integration
Reports & analytics
The Results
80% auto-resolved
15 hours saved weekly
High satisfaction rate
24/7 availability
Technologies Used
OpenAI GPTWhatsApp APINode.jsMongoDB